When the company was still relatively small, Fernandes used to try his hand working in the different departments. He was a bag carrier, check in officer and even flight attendant for a day. It allowed him to get on the ground and see real problems and needs. It also gave him the chance to spot potential stars in the company. When he learned that some bag carries dreamt of becoming pilots, he sponsored their training. He's proud of the facts that "18 months later they are flying planes." AirAsia also boasts of having 35 female pilots in their staff. "If women can run a country, they can certainly fly a plane!" he exclaims.
Fernandes ends his well-applauded speech by encouraging the summit delegates with his credo: "Believe the unbelievable. Dream the impossible. Never take 'No' for an answer!"
pg. 40 - 41, Reader's Digest April 2010
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